FAQs


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Buying
Item Watch Top

Item watch notifies you when someone bids on the auctions that you have added to your Item Watch.

How does Ekyme work for buyers? Top

Ekyme allows buyers to buy with ease providing varieties of items in categories. Our no computer specification requirement and mobile friendly nature make it easy and fun to participant in all our auction, be it at home, office or on the go. 

What are the ways to buy on Ekyme? Top

There are two ways to buy on Q-Dealit

i.      Bidding – Complete with other buyers, the highest bidder at the end of the auction wins the item

ii.      Buy It Now – No competition, just pay the requested full price and  the item is yours

What are the terms and policies for buying? Top

Buyer terms and policy can be access by clicking each respectively

Can I trust Ekyme items? Top

Ekyme tries to have all its sellers provide detail descriptions for all items listed on its site.  If you suspect any listed item, simply use the “Report This Auction” button located in Additional details àAuction details of that very item

What are the steps to buying in an online auction? Top

Once you have activated your account, you can now browse or search through our wide ranges of category for items that please you. You can either use the bidding process or the Buy It Now  depending on the nature of the auction

How do I know if I have won an auction? Top

Once you win an auction, you will notified immediate through your email and you can also login to your account to view “Auction you won” under Buying

Can I purchase more than one item? Top

Yes, only if it is listed with the Buy Now option

Why didn’t I win an auction? Top

You did not win because you might have being out-bidden or if ran out of time if placing your bid at the very last seconds

Can I remove or correct my bid? Top

Bid in a binding agreement to purchase that item. Therefore all bids placed are final.

What happens if I win an auction and don’t pay. Top

Seller reports nonpaying buyers to the customer service and after three reports; the buyer’s account is suspended for 30 days. If another report is received after the 30 day suspend, the buyer will be permanently banned from Ekyme

Can I pay with my PayPal account directly? Top

Yes. We highly recommend using PayPal to complete transaction

Why am I not seeing a place to enter bids in my auction? Top

Most likely because the item is listed for Buy Now only or it has just ended

Any bidding tips for beginners (Buyers)? Top

Read all description and view all images; ask seller question if needed before placing any bid on an item. This is because bidding on any item is a binding agreement to purchase that item if won. Bid placed cannot be canceled

How will the Item get to me? Top

Sellers are required to ship out all orders no later the 4 days after end of the auction. The seller must provide track number for any shipping carrier they choose to use.

How will the Item get to me? Top

Sellers are required to ship out all orders no later the 4 days after end of the auction. The seller must provide track number for any shipping carrier they choose to use.

Can I view the profile of people competing with me for an item? Top

No, for security reasons, bidders information are kept private but you can view sellers profile

Is the message platform only the form of communication between the buyers and sellers? Top

No, the message platform is more like a forum and only topics pertaining to a group is place in each group

Can I communicate with someone am not buying his/her item? Top

Yes, by using the “Send questions to Seller” you can communicate with sellers on that particular item you are viewing. Anything outside that will be considered spammer and involving parties would have their account suspended

What if I don’t like what I bought? Top

Be sure to read all descriptions and view images before bidding or buying, Ask question for clarification. If in the case you don’t like you purchased item, contact the seller for any possible resolution