FAQs


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General
How do I register on Ekyme? Top

To register as a new user, click on Register at the bottom of the window or CLICK HERE. You will be asked for your name, a username and password, and contact information, including your email address. You must be at least 18 years of age to register.!

Reporting an Auction Top

Report a Auction always the user to report a auction to the Ekyme Auctions Support Team if that person fells that the auction has broken any Ekyme Auctions rules.


They can click on the Report this Auction button that is located in the Additional Details tab and then Auction details. Then they would fill in the report form that gets sent to the Ekyme Auctions Support Team.


Please Note: All reports are confidential your details will not be disclosed to the Seller


Please read the Terms & Conditions and Privacy Policy pages before reporting a auction to Ekyme Auctions Support Team.


Misuse of the reporting system is not taken lightly

Biding contract Top

Biding contract: By placing a bid you are making a CONTRACT between you and the seller. Once you place a bid, you may not retract it. In some states, it is illegal to win an auction and not purchase the item. In other words, if you don't want to pay for it, don't bid!

Buyer and Seller Arrangements Top
The buyer and seller are responsible for making their own arrangements to conclude the deal by payment and shipment. This auction merely offers a venue for buying and selling. We will not, and legally cannot, be held responsible in any way for any lack of performance by any and all parties. We simply provide a place that allows people to buy and sell. HOWEVER, do let us know of any problems. We can and will close the account of anyone who abuses our auction.
How do I pay for an item? Top
If you are the highest bidder when an auction closes, the item is yours, and you will need to pay the seller according to the terms of the auction. You will receive an email notifying you of your winning bid. The email will contain contact information for the seller, as well as button so that you can see the total due (shipping, handling, etc.) In some cases, sellers may opt to do calculated shipping rather than charge a flat rate, in which case you will need to contact the seller for a total amount due.
How do I retract a bid? Top

www.ekyme.com/ doesn't currently have a mechanism for retraction. You will be asked to confirm your bid, so please take that opportunity to double-check your bid amount. Remember that if you are the winning bidder you are obligated to follow through with the transaction. If you believe that the description of an auction item has changed significantly since you placed your bid, you are encouraged to contact the seller directly to resolve the issue. If you are unable to come to a resolution, contact us at www.ekyme.com/

What is a Reserve Price? Top

Sellers will occasionally set a Reserve Price that is above the minimum starting bid, in an effort to make sure that they do not sell an item for less a specific amount. If a reserve price is in effect, then the seller does not have to sell the item unless the high bid meets or exceeds the reserve. Auctions with a reserve price will be noted in their listing, describing whether the reserve has been met or not. The actual amount of the reserve price may or may not be revealed to bidders in the auction description. When you submit a bid on a reserve price auction, one of three things might happen:

  1. If the reserve has already been met, then your bid will be submitted at one increment above the next highest competitor, in the same manner as an auction without a reserve price.
  2. If the reserve has not been met, and your maximum bid is also less than the reserve, then your bid will be entered at one increment above the next highest competitor.
  3. If the reserve has not been met, but your maximum bid is enough to meet the reserve, then your bid will be entered at one increment above the next highest competitor and at that point, the item will sell to the highest bidder.

If your maximum was above the seller's reserve, then www.ekyme.com/'s proxy bidding will defend your bid, up to your maximum. If you are the highest bidder at auction close but the reserve was not met, then seller is not obligated to complete the transaction.

How do I view auctions that I am bidding on? Top

At the top of the www.ekyme.com/ page hover your mouse over My Ekyme Auctions Panel a drop down menu will appear. Then under the Buying category click on the Your bids link you will be able to see any items you are bidding on.

Can I leave feedback for a buyer/seller? Top

You can leave feedback for a buyer or seller after an auction has closed. The feedback at www.ekyme.com/ is a simple positive/negative/neutral system. A feedback score is calculated on a percentage basis - for instance, five out of five positive feedback ratings equals an overall rating of 100%. To see your own feedback, or leave feedback for others, login and hovering your mouse over My Ekyme Auctions Panel at the top of the www.ekyme.com/ page, then under My Account category click on Leave Feedback. Remember, members should do everything they can to resolve an issue before leaving negative feedback.

What is your policy on copyright infringement? Top
www.ekyme.com/ is essentially an open marketplace, and it is up to individual sellers to insure that items they are listing do not violate copyright law. www.ekyme.com/ is obligated to comply with US Copyright law and may remove auctions in violation of copyright at the request of affected intellectual property owners.
Basic Fees Top

This page sets out the fees charged by www.ekyme.com/fees.php. There are no fees for browsing the site or using the services of the site, unless otherwise clearly stated.

There are no charges for buyers, such as buyer's premium charged by many auction houses, and no charges for just browsing or searching the site, but you do need to register if you decide to bid on an item or use other facilities of the site.

The fees are charged to the seller for a "normal" auction. In effect the person who places the auction pays the fees.

Commission fees are charged to your account immediately a listing closes successfully and are not refundable. If a Buyer fails to make payment for an item, a commission fee refund is made only when the Procedures for non-paying bidders (NPB) has been followed and completed.

You can find the Ekyme Auctions fees by Clicking Here!

Proxy bidding Top
Proxy bidding for all bids: Please bid the maximum amount you are willing to pay for this item. Your maximum amount will be kept secret; www.ekyme.com/ will bid on your behalf as necessary by increasing your bid by the current bid increment up until your maximum is reached. This saves you the trouble of having to keep track of the auction as it proceeds and prevents you from being outbid at the last minute unless your spending limit is exceeded. Also, in case of a tie for high bidder, earlier bids take precedence. And, keep in mind that you cannot reduce your maximum bid at a later date. If you have bid on this item before, note that your new bid must be greater than your previous bid.
What features does Ekyme Auctions offer for free? Top

Ekyme Auctions actually has a great list of features, including some things even the "big guy" doesn't offer.


Free Ekyme Auctions features:
Image Gallery (upload up to 20 images) - Buy It Now - Dutch Auction - Relist - Reserve Price - Auction Setup - Extended Auction Durations (up to 3 weeks!) - Return Policy - Packing Slip - Reserve Price - Automatic Relists - Shipping Status ( The buyer and seller can update the shipping status from Item was Shipped to Item was Delivered ) - Seller Active Action Gallery (Displays the Sellers Active Auction list on the item page)

Hide my online status Top

Hide my online status will allow you to browse www.ekyme.com/ well your online status displays offline well you are online.

You can hide your online status by checking the box for (Hide my online status) well you are filling in you username and password to login.

If you logged in to www.ekyme.com/ with out checking the (Hide my online status) box and you want to hide your online status go to My Ekyme Auctions panel > Edit your personal profile page and check the box for (Hide my online satus) than click save changes.

How To Bid? Top

1. Register - You must be registered.
2. Learn more about the seller - Read the opinions of other users for the seller.
3. Learn more about the item - read the items description and ask any questions before bidding.
4. Ask a question - If you still have questions, then please contact the seller.

Login with Facebook Top

You can use your facebook account to login to your Ekyme Auctions account.

1. You can link your facebook account to your Ekyme Auctions account when you register for a new account on Ekyme Auctions.

2. If you have a account already on Ekyme Auctions you can link your facebook account to your Ekyme Auctions account in your Control Panel -> Edit your personal profile page.

3. You can unlink your facebook account from Ekyme Auctions at any time in your Control Panel ->  Edit your personal profile page

Changing language Top
You can change the language to a different language by clicking on the flag that is on the home page to change the language you want use.
This does not change the auctions description language.
Unpaid items Top

Any unpaid items that are not paid with in 30 days will be deleted from our database and will not show up in the winner and seller control panel that the item was buaght.

What are the levels of participation on Ekyme? Top

You can be active on Ekyme in one of the following ways

Buyer - Once you sign up, you are a buyer by default. You only can buy and cannot sell

Seller - This is by approval upon request. Sellers can buy and sell. The selling privilege is in direct proportion to that of buyers. In other words, this is for people that want to sell every now and then. They sell an average of 10-20 items per month

Associate - At this level, User can only sell but cannot buy. This level is for those that have large inventories and wish to sell in large quantities (over 100 items per months) Monthly Associate fee applies to this level