Buyer Protection

Buyer Protection

Everyone who shops on Ekyme receives the following protection:

  • Full Refund if you don’t receive your order
  • You will get a full refund if your order does not arrive within the delivery time promised by the seller.

-Full or Partial Refund if the item is not as described

  • If your item is significantly different from the seller’s product description, you can A: Return it and get a full refund, or B: Get a partial refund and keep the item.

Sellers can also offer additional guarantees for their products:

Easy Returns

All products that are shipped domestically can be returned, as long as they are unused and in perfect condition. No questions asked!

Guaranteed Genuine

If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).


How does Buyer Protection work?

1. Contact the Seller

If your order hasn't arrived within the promised time, or isn't as described -contact the seller.

  • Most sellers are happy to quickly resolve any issues.

2. Open Dispute to Make a Refund

If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute(hyperlinked to Resolution Page).

  • Here, you can formally discuss solutions with the seller.

3. Escalate Dispute to Ekyme

If you are not satisfied with the seller’s solutions, you can Escalate Dispute(hyperlinked for file claim) to us.

We will mediate between you and the seller to resolve the problem