Everyone who shops on Ekyme receives the following protection:
Sellers can also offer additional guarantees for their products:
All products that are shipped domestically can be returned, as long as they are unused and in perfect condition. No questions asked!
If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).
If your order hasn't arrived within the promised time, or isn't as described -contact the seller.
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute(hyperlinked to Resolution Page).
If you are not satisfied with the seller’s solutions, you can Escalate Dispute(hyperlinked for file claim) to us.
We will mediate between you and the seller to resolve the problem